Contact
Drop us a line
Terraquote crafts products in small batches, made slowly, with care, and never rushed. We only open the shop when an entire batch is ready.
When the shop is closed or you’re unable to place an order, it means we’re gathering what nature offers or preparing the next collection. If you’d like to be added to the waitlist, or have a question, we’d love to hear from you!
FAQs
1. Is Terraquote available for purchase?
Terraquote is an on-demand business, meaning we create our products in small batches based on real interest. At the moment, we are not actively selling, but we are working on our new collections. You can still explore our shop to see our bestsellers and stay updated on future availability.
2. Why are some products out of stock?
Since we craft our products in small, mindful batches, availability may vary. If an item is currently unavailable, it means we have temporarily run out. We’re always working on new collections, so stay tuned!
2. Why are some products out of stock?
Since we craft our products in small, mindful batches, availability may vary. If an item is currently unavailable, it means we have temporarily run out. We’re always working on new collections, so stay tuned!
3. How can I know when new products are available?
If you are interested in any product or collection, feel free to send us a message in the Contact section. We’ll keep you updated and let you know when fresh batches are ready!
4. Can I place a custom or pre-order?
At this time, we are not taking custom orders, but we’d love to hear your thoughts on our products! Your interest helps us decide what to create next.
5. Are your products handmade?
Yes! Every Terraquote product is handcrafted in small batches using natural ingredients, inspired by traditional botanical remedies.
6. Do you offer returns and refunds?
We want you to love your order. If there’s an issue, we accept returns within 10 days of receiving your product. The item must be unused, in its original packaging, with proof of purchase. Customers are responsible for return shipping costs.
7. Are your products tested on animals?
Never. Terraquote is cruelty-free. We believe in ethical, nature-based skincare, so our products are only tested by humans who love them.
8. Are Terraquote products suitable for sensitive skin?
Our formulas are designed with skin-loving ingredients, but everyone’s skin is different. We recommend checking the ingredient list and doing a patch test before full use.
9. Where is Terraquote based?
Terraquote was born in a small Spanish village, inspired by nature and traditional botanical remedies. Our products reflect this heritage, using locally sourced ingredients whenever possible.
10. How can I contact you?
Have a question? We’d love to hear from you! Reach out via our Contact form, and we’ll get back to you as soon as possible.
Where are we?
El Bierzo, Spain
Inquieres
Have a question or need assistance? We’re here and ready to help – don’t hesitate to reach out to the Terraquote team!